How did you learn how to knit scalemail?
Knitted scalemail is my own invention. Almost 10 years ago I bought a bunch of scales to make a traditional armor shirt for my husband. About one inch into it I realized that wasn't going to happen. But, I had all those scales and I hate waste, so I fooled around with it until I came up with my technique.
How do i care for my item?
Dragonhide knitted scalemail is hand washable, lay flat to dry. If your item has leather laces or plastic inserts, remove them before washing.
Non Dragonhide items will have care instructions in the listing. (I'm adding these now, it might take a while to get them all.)
What is turnaround time for custom orders?
Do you guarantee your work?
How long will my international order take to arrive?
Will I have to pay custom/VAT on my order?
This varies widely by the size of the project. Small custom dice bags can be ready in just a few days, whereas large projects can take weeks. Please contact me for a completion time for your project.
I fully guarantee your satisfaction. If you aren't thrilled with your purchase please contact me within seven days of receipt to arrange a refund or exchange.
My work also is warranteed to be without defect and to last. Defects in my work are my problem and I will correct them.
I'm afraid there is no easy answer for this one. Shipments to Canada usually take less than 2 weeks. Overseas varies between about 1 week up to 6. Occasionally, an item gets held in customs, which can delay things further. For many destinations limited tracking is available; your tracking number will be in the email you receive when I ship your order.
Customers in the UK-if your order has not arrived it might be at your local post office. UK customers have informed me that you are supposed to get a card from your postal carrier if custom fees are due; however, that card sometimes is not delivered.
I am shipping from Washington state in the US. If you are overseas, the answer is "Maybe." Each country has its own limit before customs apply. Please check your governments website for more information. I do know the UK has a very low threshhold, and in addition to VAT the postal service will collect a handling fee of 8 pounds. Sometimes more expensive items slip through unnoticed, but please be prepared for VAT/customs/handling fee.